Cancellation and Refund Policy

This policy explains how subscription cancellation, plan changes, failed payments, and refund handling work for Paper Maker, a software service operated by AksharX.

1. Billing Model

Paper Maker currently uses manual plan purchases and manual renewals. A monthly or annual plan is activated only after a successful payment. At present, the Service does not automatically charge your saved payment method for recurring renewals unless explicitly introduced in a future version.

2. Cancellation

• You may cancel an active subscription from inside the app where the cancellation option is available.
• When you cancel, your subscription status changes to cancelled, but your access continues until the end of the already-paid billing period.
• Cancellation stops future paid continuation for that plan period, but it does not reverse or partially refund the payment already completed for the current term.

3. Renewals and Upgrades

• Renewal currently requires a new checkout flow through the pricing page or the in-app upgrade and renew actions.
• If you upgrade during an active period, the new plan will apply according to the payment and activation logic then in force in the Service.
• Displayed plan price, limits, duration, and usage windows at the time of checkout govern that purchase.

4. Refunds

Except where required by applicable law, subscription fees are generally non-refundable once payment has been successfully processed and plan access has been activated. Refunds are not ordinarily provided for:

• change of mind after successful activation,
• partial use of the plan period,
• failure to cancel before the end of the paid period, or
• pricing misunderstandings where the plan details were clearly shown before payment.

5. Payment Failures and Duplicate Charges

• If a payment fails, the subscription is not considered activated unless the server-side verification succeeds.
• If money is debited but the plan is not activated due to a genuine technical issue, contact us with your transaction details for review.
• If a duplicate charge occurs for the same intended purchase due to payment-gateway or technical malfunction, we will investigate and, where confirmed, process an appropriate correction or refund.

6. Trial Plans

Free trial access does not create a refund right because no subscription fee is charged for the trial itself. Once a paid plan is purchased after the trial, the paid-plan billing and refund rules in this policy apply.

7. How to Request Billing Review

Please email the following details if you believe there has been a billing error:

• registered email address,
• transaction date and amount,
• Razorpay payment ID or order ID if available, and
• a brief explanation of the issue.

Contact: grievance@papermaker.in

8. Consumer Rights

Nothing in this policy limits any non-waivable rights available to you under applicable law. If a refund or remedy is required by law, this policy will be interpreted subject to that legal requirement.

9. Related Documents

Please also review our Terms of Service and Privacy Policy.